Your account, profile & security
The 'My Account' page is where each user manages their own profile — display name, email, and password. Email and password changes both require you to re-enter your current password as a security step, and email changes need confirmation from both your old and new addresses.
Open My Account
Click your avatar / name in the top navigation and choose 'My Account'. It's available from both the Business Dashboard and any Site Dashboard.
Update your display name
Edit the name field and save. This is the name that appears on tasks you complete, deliveries you log, and shifts you sign off.
Change your password
Enter your current password, then your new password twice. Re-authentication is required to prevent someone using an unattended logged-in session to lock you out of your account.
Change your email
Enter your current password, then the new email address. We send a confirmation link to both addresses — you'll need to click both before the change takes effect.
Tips
- Forgot your password? Use the 'Forgot password' link on the sign-in page; we'll email you a reset link.
- Use a real name on staff accounts so audit logs make sense to an EHO at a glance.
- If you used Google to sign in, your email and password are managed by Google — change them there.